Refund & Retrun Policy – Amore Spears

Buyers trust us

Our Strategy Is To Provide Our Customers With Quality Products

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns that are shipped back after the 14-day policy will be rejected and shipped back to your original dispatch address.

To start a return, you can go to your account page, and click "start a return" button, or you can contact us at support@amorespears.com.

If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Please note that customer needs to bear the cost of return for non-damage related issues, for example, size exchange.

You can always contact us for any return question at support@amorespears.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For defects and wrongfully shipped items, you must contact Amore Spears by emailing support@amorespears.com within 14days. Such emails should include the date of purchase and photographic evidence. In any such cases, Amore Spearswill provide you a return label to have the defective/wrong item shipped back to us.

You will cover the cost of return shipment and should be shipped back with an active tracking number.

All returns need to be shipped back with FedEx, UPS or DHL. Due to long delivery time, we do not accept any local postal service. You are responsible for any returns that are due with custom charges. They will be either charged by invoice or will be deducted from your original refund. To offer faster refund, we recommend you select the option of paying for all custom duties.

All return must be in the perfect original condition as the original shipment, along with original attachments such as tags, box, or dustbag. We have the right to refuse returns if the item(s) have been worn or washed and with a used scent. For declined returns, the order will be shipped to you and any additional shipping charges will be invoiced.

Exceptions / non-returnable items

Certain types of items cannot be returned, like underwear, swimwear, and lingerie custom products (such as special orders or personalized items) for hygienic reasons. Please get in touch if you have questions or concerns about your specific item.

To complete your return, we require a receipt of proof of purchase. Please do not send your items(s) back to the manufacturer.

Refunds (If Applicable)

Returns do take us 7-10 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card amount. This varies depending on your financial institution.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.If more than 15 business days have passed since we’ve approved your return, please contact us at support@amorespears.com.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is official posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@amoresepars.com

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at support@amorespears.com

Shipping

To return your product, please send us an email at support@amorespears.comand we will provide you the next steps. You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged. Shipping costs are non-refundable.

All returns need to be shipped back with FedEx, UPS, or DHL. Due to long delivery time, we do not accept any local postal service.

If you receive a refund, the cost of the return shipping fee will be deducted from your refund unless return shopping is covered by the customer. Alternatively, we can handle the returns and deduct the final cost from your refund on request.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. When sending back your item(s) you need to use FedEx, UPS or DHL with a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item(s) without proof of delivery.